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Customer Support Representative (CS Team)

According to the US Environmental Protection Agency (EPA), in 2018, emissions from transportation made up 28 percent of all greenhouse gas emissions, the largest emitter. This number is projected to grow by as much as 120 percent by 2050. Freightzy was launched in March of 2020 to provide logistics services to clients while minimizing the significant environmental impacts of our industry. We have continued to grow because of our commitment to five core pillars; people, technology, speed, ideas and teamwork.

This position is for our customer support team, providing excellent support to various clients, primarily in North America. The applicant will develop the skills and understanding needed for continued success within the transportation industry. This position will focus on Freightzy’s daily operations, and we, therefore, expect candidates to possess the following:

  • Fast learning capabilities to quickly gain comfortability using a variety of our systems. 
  • Strong written and verbal communication skills to speak professionally with other companies and customers and effectively relay information to internal and external parties.
  • Time management skills to appropriately complete multiple tasks promptly within a fast-paced, collaborative working environment.
  • University or college degree from an accredited university.
  • Friendly and helpful attitude.
  • Collaborative personality to comfortably work in a team environment when completing tasks and have transparent interactions with coworkers and management.

We will provide a unique and rewarding work environment as we continue to challenge the status quo in our industry. Transportation experience is appreciated but unnecessary as we will put you through a robust training program that mixes asynchronous learning and job shadowing.

This role is an entry point for further specialization within our company, leading to future advancement opportunities in Customer Service, Claims, Carrier Compliance, Sales or Finance.

We will make sure you are getting the most value possible

If you have any questions a member of our team will always be happy to help